Faq

How much does BugMuncher cost?

BugMuncher is free for the first month, and you don't even need to enter any payment information to get started. If you decide to keep using BugMuncher after your free trial the cost is $19 / month per website.

Why doesn't BugMuncher have a free tier?

Every single submission through BugMuncher costs real money. If BugMuncher had a free option, it would run the risk of losing money and shutting down. By only offering paid subscriptions, BugMuncher has been profitable since first launching, and is therefore in a much better position to continue existing in these uncertain times.

Which browsers does BugMuncher support

BugMuncher has been built to work in many different browser / operating system combinations. In fact it's easier just to list what isn't supported.

BugMuncher does not support the following:

Internet Explorer 6 and older
Mobile & touch browsers (touch support coming soon)
Users who have JavaScript disabled
Lynx and other text browsers

How do I add BugMuncher to my website?

Once you've got a BugMuncher account you simply click the 'Get embed code' link for your website, this generate the embed code required to add BugMuncher to your site.

Can BugMuncher be used over SSL?

Yes you can! In fact you can no longer not use BugMuncher over SSL. Security is high priority, so secure connections are forced when using BugMuncher.

Will BugMuncher work on areas of a site where users need to be logged in?

Yes BugMuncher will work fine on pages and websites where the user needs to log in for access.

The only time when it may not work properly is if your site uses HTTP basic access authentication which also restricts access to images and CSS files. Please see the next question to see how to overcome this problem.

I've installed BugMuncher but the screenshots aren't right (layout broken & images missing)

This happens because the BugMuncher server needs to be able to access your website's assets (CSS and image files) in order to create the screenshot. There are two common scenarios which can stop BugMuncher being able to reach your asset files:

Testing BugMuncher on a local server:

Unfortunately you cannot test BugMuncher on your local environment, as there is no way for the BugMuncher server to access images and CSS files on your local machine. Instead try testing BugMuncher on your online testing or staging server.

Using BugMuncher on a server which is behind HTTP basic access authentication:

While BugMuncher will work on sites that are behind authentication, HTTP basic access authentication is often set up as a blanket restriction for the whole site, restricting access to everything including images and CSS, instead of just restricting access to pages.

You can give BugMuncher access credentials in order to access content behind basic authentication by adding an http_auth property in your bugmuncher_options object, eg: if you wanted BugMuncher to use the username 'BugMuncher' and password 'Pa55word'

    bugmuncher_options = {
        http_auth:'BugMuncher:Pa55word',
        api_key:'YOUR API KEY HERE'
    };

If you're still having problems getting BugMuncher working correctly please get in touch on info@bugmuncher.com.

What restrictions does BugMuncher have?

Currently there are no usage restrictions on BugMuncher, your users can send as many feedback reports as they like.

Each BugMuncher subscription can only be used on one website, although that one website can exist on multiple domains. If you have more than one website on which you'd like to use BugMuncher, you'll need to set up another subscription.

My question isn't here, what gives?

Email your question to info@bugmuncher.com or use the contact form, and we'll reply directly to you AND list your question on this page, what more could you ask for?

Faq