Saber Feedback now has more accurate location detection

Product | 16 Mar 2022

Saber Feedback uses geolocation to determine where each feedback report came from. We've made this more accurate.

Add a feedback button to Help Scout docs

Product | 02 Feb 2022

With Saber Feedback, you can add a floating feedback button to your Help Scout-hosted help center. Here's how.

Saber Feedback 2021 Year in Review

Our story | 25 Jan 2022

I run Saber Feedback, a feedback widget you can add to any website. Each January I like to reflect on how our product and company has evolved in the last year. Here's a summary of what we did in 2021.

New 'Show screenshot button' setting

Product | 28 Dec 2021

Want to disable the screenshot feature from your feedback form? We've added a simple way to hide the 'add screenshot' button.

How to collect website design feedback effectively

Feedback tips | 03 Nov 2021

Collecting feedback on your website and UI is one of the most effective ways to gauge how your website is tracking with users. It gives you a direct insight into how they use your website, how they feel while using it, and whether or not they're encountering an aspect of...

Don't call it a rewrite: releasing Saber Feedback v2

Product | 19 Oct 2021

Today we released a major update of Saber Feedback's web app. It is the same Saber Feedback with the same features, and a couple of new ones. It has an improved visual design and gives us ease and productivity when deploying fixes and improvements.

How customer and user feedback boosts various industries

Feedback tips | 05 Aug 2021

Feedback is crucial to understand where your business is going right and wrong. Across all industries, companies must identify improvement opportunities and take action to deliver the best possible customer/user experience. Why does it matter so much?

11 ways to respond and act on customer feedback

Feedback tips | 29 Jun 2021

What do you actually do with the feedback you get given? What is best practice for responding to and acting upon customer comments – the good, the bad and the downright ugly?

7 of the most common UX problems - and how feedback can fix them

Feedback tips | 24 May 2021

Overlooking user experience is a huge mistake for any business, no matter how big or successful. It’s vital that businesses take the time to identify UX issues and resolve them to provide a quality experience.

Temporary problem processing screenshots

Product | 10 May 2021

Update: This problem is now resolved.

Saber Feedback is not a CX platform

Product | 23 Apr 2021

Several of our competitors call themselves a “CX platform”. We are not a CX platform. We are a dead-simple way to add a feedback button to your website or web app, and to get the feedback you receive into the tools you are already using.

Saber Feedback 2020 (and a few months more) in review

Our story | 06 Apr 2021

April seems late for a yearly report. But April 1st marks one year since I acquired Saber Feedback. So actually the report is quite timely.

A pro's guide to collecting website feedback

Feedback tips | 24 Mar 2021

Feedback is critical to every business's success. It's what allows you to convert first-time customers into repeat business, to turn a negative experience into a positive one, and to improve your service in meaningful ways.

How to test a website - a 4-step guide

Feedback tips | 15 Mar 2021

Testing your website confirms that it works as intended. It proves (or disproves) that all of your ideas and efforts have come together in a functional, useful way. If you can't confirm this before you launch your website, you're accepting a huge risk.

Performance improvements to our feedback widget

Product | 25 Feb 2021

Our feedback button is now visible and ready to click much quicker than before. In most cases it will seem to be instantly available to your website visitors.

User interface improvements to our feedback widget

Product | 24 Feb 2021

In recent months we’ve been working on making our feedback widget much better. These improvements are now available for all our customers.

The Saber Feedback widget version 2 is now available

Product | 23 Feb 2021

We've overhauled our feedback button to give your customers a much better experience.

11 of the best WordPress feedback plugins

Feedback tips | 22 Feb 2021

There are plenty of WordPress plugins for gathering user feedback and transforming your site into a lean, mean, converting machine. But navigating the variety of plugins can be tough if you’re new to actively sourcing and managing user feedback.

Get the best out of your web application testing

Feedback tips | 24 Jan 2021

Your applications must align with the standard of quality you want to be known for. You don’t want any oversights to frustrate users or drive them away to a competitor. Fortunately, you can save time and avoid potential mistakes with web application testing.

Web testing tools: which is best for your website or online course?

Feedback tips | 14 Jan 2021

We’ve picked and reviewed six web testing tools that are definitely worth your time.

Important news about Saber Feedback's WordPress plugin

Product | 29 Dec 2020

We've updated our WordPress plugin. Unfortunately, for technical reasons, we had to close our existing WordPress plugin, and create a new one. Find out what you need to do to update.

7 of the best website widgets to boost your business's site

Feedback tips | 17 Dec 2020

You can improve your website's functionality with website widgets. We share and review seven of the best available.

Do you need a user feedback tool? (5 factors to consider)

Feedback tips | 07 Dec 2020

Many sites have user feedback tools. But just having a feedback tool doesn't mean your users will use it. If your feedback tool isn't being used, then you don't need it.

How to get online feedback for your website fast

Feedback tips | 26 Nov 2020

Gathering feedback for your website is one of the most important elements of providing a positive customer experience, but getting it as fast as possible is vital.

The Saber Feedback widget is now much faster

Product | 23 Nov 2020

Our widget now downloads faster and has better client-side caching. Your feedback button is already benefiting from these improvements.

5 best website feedback tools for your business

Feedback tips | 16 Nov 2020

Customer feedback is a direct line to your customers' wants, needs, and issues, all of which can improve your marketing and service dramatically. We cover the basics of website feedback and share some of our favourite website feedback tools.

10 reasons to use a feedback button on your online course

Feedback tips | 26 Oct 2020

A feedback button is an icon visible on the pages of your online course. It makes it easy for your customers to give quick feedback on your course without leaving the page they are on. You can use that feedback to continually improve your course.

Saber Feedback's free plans are ending

Our story | 19 Oct 2020

As of 1st January 2021, our free plan will no longer be available.

How can you get early stage feedback on your online course?

Feedback tips | 13 Oct 2020

When should you get feedback on your online course? Should you give away your course for free? What are the best ways to get feedback?

Website feedback tools - how, where, and when to use them

Feedback tips | 05 Oct 2020

Website feedback tools are a simple and inexpensive way for you to gather customer feedback. You can use this feedback to fix urgent bugs, improve your user experience and surface customer ideas. But where can you use them? And how?

Essential tools for getting student feedback on your online course

Feedback tips | 09 Sep 2020

Online courses are increasing in popularity, but how can you make sure yours is providing great value to your students? Ask your students and staff for feedback using one of these web tools.

How should you sell your online course? (platforms compared)

Feedback tips | 21 Aug 2020

How you sell your online course affects how much profit you make, how many marketing options you have, and even how you create your course in the first place. In this article we'll look at your three main options

How to price your online course so it sells (tips and tactics)

Feedback tips | 07 Aug 2020

We look at tips that will help you decide on a suitable price. We then look at pricing tactics that can help you sell more, no matter what actual price you decide on for your course.

How to improve your online course so you sell more

Feedback tips | 03 Aug 2020

You've already created an online course, or are part way through. How do you improve it so you sell more? We'll look at 3 strategies to make your online course the best on the market.

Hello from the new owners of Saber Feedback

Our story | 06 May 2020

We're the Barbary Software team, and we're delighted to own Saber Feedback. It's a great product, with lots of promise. Here's why we bought Saber Feedback and what we intend to do with it.

From Side Project to Profitable Startup

Our story | 01 Apr 2020

Saber Feedback's founder Matt Bearman wrote a series of posts describing his journey turning Saber Feedback from his side project into a profitable startup. Read how Matt's journey with Saber Feedback came to a successful conclusion.

Website Feedback Tool vs Live Chat Widget

Feedback tips | 22 Jan 2019

While on the surface it may seem like website feedback tools and live chat widgets serve a very similar purpose, they in which they work, and how they are best used are actually very different. So which is best for you?

In-depth WPLMS LMS Review

Case study | 18 Sep 2018

WPLMS is a great affordable WordPress learning management system. This review will look at the good and bad aspects of WPLMS, and who it suits best.

In-depth LearnDash LMS Review

Case study | 06 Sep 2018

LearnDash is a WordPress learning management system (LMS) that you can use to create and sell online courses. This review will look at the good and bad aspects of LearnDash, and who it suits best.

In-depth Moodle LMS Review

Case study | 29 Aug 2018

Moodle has been around since 2002. It's very mature, with just about every feature you could require of a Learning Management System. This review will look at the good and bad aspects of Moodle, and who it suits best.

MacBook Pro Keyboard Recall: My Ridiculous Experience

Product | 06 Aug 2018

This post is a personal anecdote from the previous owner of Saber Feedback, the feedback button you can add to any website. You can read more recent Saber Feedback news here.

BugMuncher rebrands to Saber Feedback

Product | 30 Jul 2018

What's happening with BugMuncher? Well, I finally bit the bullet and executed the name change I've been threatening to do for literally years. Say hello to "Saber Feedback".

How to make the most of your Website Feedback Tool

Product | 24 Apr 2018

If you want to make the most of your shiny new feedback button, here are a few things you can do to encourage its use.

Full page screenshots with Selenium Webdriver in Chrome and Safari

Product | 01 Sep 2015

This post is a personal anecdote from the previous owner of Saber Feedback. You can read more recent Saber Feedback news here.