Saber Feedback - an alternative to Mopinion

There are a bunch of software options out there to help businesses gather and analyse customer feedback. But which is the best?

Here we take a look at two of the available options – Saber Feedback and Mopinion.

By diving into the features, benefits, pricing models and user-friendliness of each, we hope you’ll end up with a clearer idea on which option is the best fit for you and your company.

Overview

Both Saber Feedback and Mopinion provide companies with an online customer feedback solution. They make the process of submitting feedback simple and easy for customers.

If your website loads slowly, your app isn’t easy to navigate, or the customer service just wasn’t up to scratch, customers can tell you all about their problems at the click of a button.

They don’t have to leave the webpage or the app to contact customer service.

Both software companies also make it easier for you to get to the root of your customer experience (CX).

You’ll get much more of that really useful user data – info that can inform your digital decisions, features and functions going forward.

And you’ll get the tools you need to visualise and understand that data. This streamlined process helps you to pinpoint areas requiring improvement.

The end result? You can discover ways to personalise your service to better serve the needs and expectations of your customers.

Features

So what are the standout features of Saber Feedback and Mopinion? Before we get into the differences, let’s talk about the great features both products have in common.

Customer feedback across your platforms

Both Saber Feedback and Mopinion gather customer feedback from websites and apps. Mopinion works with email campaigns, too, while Saber Feedback allows you to collect feedback from online courses.

Customisable feedback buttons and surveys

Both platforms allow you to customise a feedback button and feedback surveys. Ask multiple choice or open comment questions. And get the verdict on popular metrics like Customer Effort Score and Net Promoter Score.

Customer screenshots

Saber Feedback and Mopinion both make it easy for customers to screenshot a problem, so they don’t have to spend hours on the phone trying to describe it to you.

Feedback metadata

When serving you feedback, both Saber Feedback and Mopinion provide lots of really useful metadata about the user’s computer and location. You get to see the bigger picture by understanding the user’s operating system and setup.

Feedback dashboard

With either option, you can also access your customer feedback through an easy-to-use dashboard.

Key differences

Overall, Saber Feedback and Mopinion both help businesses develop a deeper insight into their customer base. They also provide much-needed info on the functionality of their websites and apps.

Now, let’s talk about why you might choose one over the other.

Mopinion

If in-depth analysis is your #1 goal, definitely consider Mopinion. As well as providing you with all the customer feedback you could ever want or need, Mopinion helps you to analyse it.

The insights area of your Mopinion dashboard will help you to visualise your feedback and drill down into the details. Sentiment analysis can be used for written comments.

Saber Feedback

If price is your key criteria, Saber Feedback is a great option.

Saber Feedback doesn’t claim to do it all. It’s not a full “CX solution” with the price tag to match. Instead it does just one thing incredibly well – collecting insightful customer feedback.

It’s an affordable and effective way to find out what your customers think of your website, your app and your customer service.

Integrations and ease of use

Both Mopinion and Saber Feedback have been designed with great integration in mind. However, the list of tools they integrate with do differ, which can make a difference in which one you choose.

Both Mopinion and Saber Feedback integrate with:

Mopinion’s integrations

In addition to the tools above, Mopinion integrates with the following services:

Saber Feedback’s integrations

Along with Asana, Basecamp, Jira, Slack, Trello, and WordPress, Saber Feedback integrates with the following tools:

Pricing

Down to the really important stuff. How do these two CX options compare on price?

Mopinion

Mopinion offers three different plans for users to choose from.

Discounts on these prices are available if you’re willing to pay annually. And Mopinion offers a 14 day free trial, no credit card required.

Saber Feedback

Saber Feedback also offers three different plans for users to choose from.

All packages offer unlimited page views and feedback. But if you opt for one of the more expensive plans, you’ll get platform access for more team members and retain feedback for longer.

The corporate package also allows you to make the most of third party integrations and add your own branding.

Sign up to get a 30-day free trial on the Corporate plan, without having to hand over any credit card details. And if you do decide to stick with Saber Feedback, contracts are on a rolling one-month basis so you can cancel at any time.

So who comes out on top? Saber Feedback or Mopinion

Only you know the feedback gathering requirements of your company. Your existing tools could make a difference in your choice. Your goals will be a factor, too. For feedback analysis, it has to be Mopinion. But if you’re looking for an affordable and easy to use feedback tool, Saber Feedback is just the platform you’re looking for.

Make Saber Feedback your website feedback solution

Saber Feedback is a simple and robust tool for collecting customer feedback. Learn more about Saber Feedback.